The security and privacy of your personal information is our top priority. Learn how we collect, use and keep your data secure.
21tbajee A trusted online gaming platform that gives the highest importance to the privacy and security of your personal information. This Privacy Policy explains how we collect your information, how we use it, who we share it with and how we keep it secure. We comply with GDPR (General Data Protection Regulation) and international data protection standards.
By using our platform, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. Data protection and transparency are our commitment to you.
21tbajee When creating an account at 21tbajee, you need to provide some necessary personal information. This includes your full name, date of birth, gender, nationality, address, phone number and email address. This information is essential for your identity verification (KYC - Know Your Customer) and account security.
As part of the KYC process, we may request your government-issued identification such as National ID, passport, driving license, and proof of address such as utility bills or bank statements. These documents are collected to prevent fraud and comply with Anti-Money Laundering (AML) regulations.
We collect your payment information for deposit and withdrawal processing. This includes bank account numbers, mobile banking accounts, last four digits of credit or debit cards and transaction history. We never store your full card number or CVV – this sensitive information goes directly to our secure payment provider.
Every transaction – deposits, withdrawals, bet placements, and winnings – is recorded to meet regulatory requirements and ensure transparency in your account.
When you 21tbajee When you visit the platform, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and language settings.
We use cookies and similar tracking technologies to track your browsing behavior, page visits, click patterns, session duration and referral sources. This information helps us improve our platform, customize user experience and detect security threats.
When you contact our customer support team – via email, live chat or phone – we keep records of those conversations. This includes your questions, complaints, problem descriptions and our responses. This information is used to improve service quality and for future reference.
Your personal information is yours 21tbajee Used to create, manage and secure your account. We verify your identity through a KYC process that follows international regulatory standards and prevents multiple accounts or fraudulent activity.
Your financial information is used to process deposits and withdrawals. We use secure payment gateways and encrypt all transactions. Transaction history is maintained for financial transparency, dispute resolution and audit purposes.
We analyze your usage data to improve platform performance, add new features and customize games and bonus offers according to your preferences. We continuously improve using A/B testing and user feedback.
By analyzing your IP address, device information and behavioral patterns, we detect and prevent suspicious activity, unauthorized access and fraud. We use advanced cybersecurity systems to keep your account and funds secure.
With your consent, we may send you emails, SMS or push notifications about new games, bonus offers, promotions and tournaments. You can unsubscribe from these communications at any time and control your preferences.
We use your information to meet legal obligations, comply with regulatory authority requests, execute court orders and comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations.
All data transmission is secured with 256-bit SSL encryption. Your information is completely safe in transit.
Your data is stored in high-security data centers equipped with 24/7 monitoring and firewall protection.
We comply with GDPR and international data protection laws. You have complete control over your information.
Strict identity verification process prevents fraud and protects your account from unauthorized access.
We collect only necessary information and do not store unnecessary data.
Our security measures are regularly reviewed and tested by independent third parties.
21tbajee We work with trusted third-party service providers who support our payment processing, KYC verification, game hosting, customer support, and marketing services. These providers only access the information necessary to perform their specific tasks and are bound by strict confidentiality agreements.
In compliance with legal obligations, we may be required to share your information with gaming regulatory bodies, law enforcement agencies, tax authorities and courts. This is done only when legally required and within prescribed limits.
If 21tbajee undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. In such cases, we will notify you in advance and ensure the new entity adheres to the same privacy standards.
To be clear, 21tbajee Never sells, rents or distributes your personal information to third parties for commercial purposes. Your privacy is sacred to us and we never compromise it.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Active + 7 years | Regulatory requirements, AML compliance |
| KYC Documents | Active + 7 years | Legal obligations, fraud prevention |
| Transaction records | 7-10 years | Financial regulation, tax compliance |
| Communication logs | 3 years | Customer service, dispute resolution |
| Marketing data | Until consent is withdrawn | Controllable according to your preferences |
| Technical logs | 90 days | Security monitoring, issue resolution |
You have the right to request a copy of your personal information at any time. We will provide your data in a readable format (PDF or CSV) within 15 days. You can also transfer this information to another service provider.
If your personal information is incorrect or outdated, you can update it directly in your account settings or notify our support team. Changes to KYC documents may require submitting new documentation.
You may request deletion of your personal information. However, due to legal and regulatory obligations, we are required to retain certain information (KYC documents, transaction records) for a specified period. After account closure, unnecessary data is deleted within 30 days.
You may object to marketing communications, profiling or automated decision-making. You can control all these preferences by going to your account settings. However, some data processing is essential for providing necessary services.
You have the right to receive your information in a structured, commonly used and machine-readable format and to transfer it to another organization. 21tbajee Committed to making this process simple.
If you believe we are not handling your personal information properly, you have the right to file a complaint with your country's data protection authority. However, we hope you will contact us directly first so we can resolve the issue.
Cookies are small text files stored in your browser when you 21tbajee when you visit. These help keep you logged in, remember your preferences, and provide a personalized experience. We use the following types of cookies:
You can control and delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform not to work.
21tbajee We give your privacy the highest priority. We will never ask for your password, PIN or sensitive security information via email, phone or chat.
If anyone requests such information, it may be a phishing attempt. Please notify our support team immediately.
Use a strong and unique password to keep your account secure. Enable two-factor authentication (2FA) and never share your login credentials with others.
Be cautious when using public Wi-Fi and use secure networks for sensitive transactions.
21tbajee Not for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. Our KYC process ensures age verification.
If we learn that we have inadvertently collected information from a minor, we will immediately delete that information and permanently close the associated account. If parents suspect their child has provided us with information, please contact us immediately.
21tbajee As an international platform, your information may be processed and stored outside your country of residence. We ensure that all data transfers comply with applicable data protection laws and are protected with appropriate safeguards (such as Standard Contractual Clauses).
We only transfer data to countries where adequate data protection laws exist or where we have established contractual safeguards. The same high security standards apply wherever your information is located.
We may update this Privacy Policy from time to time to reflect legal changes, new features or improved security practices. In case of any significant changes, we will notify you via email or platform notification.
You can see when the policy was last revised by checking the "Last Updated" date at the top of this page. We encourage you to review this page regularly so you stay updated on how your information is protected and used.
If you continue to use the platform after a Privacy Policy update, it will be assumed that you have accepted the revised terms. If you do not agree with the changes, you have the right to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team:
Your privacy and data security are our responsibility. 21tbajee Thank you for trusting 21tbajee.
Enjoy 21tbajee's exciting gaming experience with your data kept secure